How do I stop the contract

[smishraz]

How do I change SIM only tarrif for my exisitng plan 

[MI5 · Accepted solution]

@smishraz 

Login to your MyO2 and go to your upgrade choices. From there, choose a SIM only plan. 

[Martin-O2]

I hope you managed to make the tariff changes you needed to @smishraz but if not let us know and we'll see what we can do to help. 

[smishraz]

I looked at it and it was quite expensive, instead I have ordered a new phone with cotnract from a third party retailer. I need to merge these two accounts into one and keep my OLD number with me. I have receveid the order today and was trying to contact O2, but both chat & phone was getting disconnected saying system experiencing some problem. please try again later.

Is that something you can help?

Thanks

Satya

[MI5]

@smishraz 

You need to wait until you receive your new phone and SIM to migrate your number.

Call around 8 to 8.30 am when customer service is less busy.

[Martin-O2]

Hey @smishraz as @MI5 said you'll need to speak directly with customer services for this one. I'd suggest waiting until the morning as there have been a few issues today which has backed things up so you'd be better off waiting for tomorrow when it's less busy.