How do I send an email to O2?

[NOTHAPPY]

I cannot call them, because my service is completely out.  The service has been intermittent for a week now.  I am disabled, and need my phone.  I have notified them by phone yesterday, but no feedback.  How can i email them?

[Bambino · Accepted solution]

@NOTHAPPY There is no email address to contact O2 regarding outages. https://www.o2.co.uk/contactus

You can also take a look at the guide in this link: https://community.o2.co.uk/t5/How-to-Guides/How-can-I-sort-out-my-network-issues/ba-p/1014088

[MI5]

If you have WiFi, download the my network app and report it through that
https://www.o2.co.uk/apps/my-network

[NOTHAPPY]

Hi,

Thank you for taking the time to help me.  I will try it now.

Blessings,
Susan

[MI5]

Best of luck Susan

[NOTHAPPY]

Thank you, but I have an old dinosaur, flip-phone.  Don't like anything smarter than me in the house ; )

[MI5]

Is there an issue showing here for your postcode?
https://status.o2.co.uk/
If not, try turning phone off and back on again and if still no good, pop into your local O2 shop for a free SIM swap.

[NOTHAPPY]

I will have to go into the shop. Really, if this is all I have to complain about, I am good. Glass half-full, right? Peace. Susan : )

[NOTHAPPY]

Thank you for answering.  I appreciate it!

[Cleoriff]

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@NOTHAPPY wrote:

Thank you, but I have an old dinosaur, flip-phone.  Don't like anything smarter than me in the house ; )

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That made me laugh @NOTHAPPY. I am the same at times.