Solved: How do I redeem Apple Music on O2? If you've purch...

sanju · ‎06-03-2023

how i reedem apple music free

MI5 · ‎06-03-2023

Apple music is not an extra that can be added in the same way as other extras,

You will receive a text message from O2 after around 14 days with a redemption link and activation code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Enlli · ‎06-03-2023

Does this help

Guide: Adding and removing O2 Extras

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎06-03-2023

@sanju

Apple music is not an extra that can be added in the same way as other extras,

You will receive a text message from O2 after around 14 days with a redemption link and activation code.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Orkers · ‎09-03-2023

I have the text that contains a link saying Good news.... I get up to 3 months free Apple Music...

It's now ready to redeem. Simply click the link.

I have clicked the link, it asks for a redeem code. I have no redeem code. Am I missing a text? Am I doing something wrong? I keep being taken to an Apple redeem code page but I have no code? Am I expecting another text with a code? It is not clear that I am, it just says click the link to redeem. So I go around in circles.

MI5 · ‎09-03-2023

@Orkers

Yes, the redemption code should be in the text or sent in another text.

Check with customer services if you don't have it

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Orkers · ‎09-03-2023

Thank you MI5, unfortunately I don't do Facebook, Twitter or Instagram.

The redeem text only came through 90 minutes ago, I will give it a day to see if a second text arrives, then I will have to contact customer services some other way, assuming they know what I am talking about.

Kind Regards

O

MI5 · ‎09-03-2023

@Orkers

Call on 202, or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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