How do I pay off my o2 device plan?

[Fredy]

Hello 👋🏻

How do I pay off my o2 device plan? And please I beg DO not tell me to call the customer service on whatever number. 

I have called them about 5 times and they won't take any payment from me over the phone. 

I don't want to leave O2 but I want to pay off my device plan.

I don't want to upgrade or get a new device.

I visited my local O2 store today and the poor souls working there, tried in vain to help me. They even called the O2 help and support number themselves. I was inside the shop for over 3 hours. The manager kept saying that it will all be solved. Nothing was solved. How do I pay off my device plan ????

Many thanks 

[pgn]

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@Fredy wrote:

... the retention team and the person I spoke to said they are getting trained but it's taking a long time..

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Thanks for the feedback, @Fredy - glad you got sorted, eventually. 👍

@ColinO2 is this perhaps related to 360? Or could it be the incorporation of VM personnel into the ways of O2?

Either way, not a good look!

[Fredy]

@pgn I was told its to do with the 360. 

[pgn]

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@Fredy wrote:

@pgnI was told its to do with the 360. 

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This is what O2 said would happen - back in January:

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/m-p/1598402/highlight/true#M39424

[Neil19]

I'm trying to do the same today, but nowhere on the site will it let me pay off my device plan, just offers me the option to reduce my monthly payments, terrible website for trying to do this.

[MI5]

@Neil19 

As posted above, you need to call payment management.