How do I order a new 4G SIM?

[Anonymous]

Okay, I'm having a wee problem...

I got the text to say that 4G has now been enabled on my account but I don't have a 4G SIM after checking the 4G Setup Assistant 

Now...I have been trying for the past 2 months to order a new SIM via the 4G Setup Assistant but every time I confirm my number and phone then click "Order your 4G SIM online" then "order SIM now", I get an order error stating "There was an error processing the sim order. Please contact customer services."

I went into my local O2 shop at the weekend and all of the staff were busy, so after being ignored for 5 minutes (my existance wasn't even aknowledged) in a hot store I decided to leave.

Is there another page online that I could order a new 4G SIM card from?

Thanks

[Anonymous]

hahaha with trepidation I pressed the "Use Live Chat" option on the O2 website this morning...

...and it all went swimmingly! 

A new SIM card has been ordered and I've already had two emails to let me know that it was ordered and is now on its way!

If I could give Dev the advisor Kudos I would, but instead I'll provide some "A++++++ would use again" Ebay feedback instead! :smileywink:

[MI5]

Yipeeee

[jonsie]

Never doubted them for a moment!

Now have you ordered P&G or Monthly but more importantly, which will you get?:smileywink:

[Toby]

Hey Papa,

Good to hear

I'll pass on your kind words and see if I can get them back to the advisor you spoke to

Love it when a plan comes together.

[Anonymous]

Well that all went swimmingly!

SIM card was waiting for me when I got home. Carried out the Sim Swap process using http://swapmysim.o2.co.uk/ and about 20 minutes later I was able to put my new SIM in my Z10 and as able to use it as normal!

Do I have 4G? Who knows...but I'll find out tomorrow when I pop up to Glasgow to visit a friend!

[jonsie]

Excellent, good luck with the 4G!:smileyhappy:

[aldaweb]

Good result

@Anonymous Are you already on a 4G tariff though?

Just reread the first post and see that you are - enjoy.

[Anonymous]

Well I'm now in Glasgow and got my first 4G signal about 10 minutes drive from the city centre!

Big success!

[jonsie]

Rocking!