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How do I know when my number is being transferred?

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Sarah5
Level 1: Joiner
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on ‎03-08-2019 15:18

on ‎03-08-2019 15:18

I just took up a new contract and entered pac code to keep my current number. How long does it take before number transfers and how will I know when it’s being transferred to my new sim/phone 🙂
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MI5
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‎03-08-2019 15:30 - edited ‎03-08-2019 15:32

‎03-08-2019 15:30 - edited ‎03-08-2019 15:32

@Sarah5 

It takes 2 working days which doesn't include weekends. 

You will receive a text notification to let you know when but expect Tuesday or Wednesday next week.

Your old SIM will turn off when the transfer starts and it will take a couple of hours for the number to transfer across.

Turn phone off and on to help it along.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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‎03-08-2019 15:30 - edited ‎03-08-2019 15:32

‎03-08-2019 15:30 - edited ‎03-08-2019 15:32

@Sarah5 

It takes 2 working days which doesn't include weekends. 

You will receive a text notification to let you know when but expect Tuesday or Wednesday next week.

Your old SIM will turn off when the transfer starts and it will take a couple of hours for the number to transfer across.

Turn phone off and on to help it along.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TallTrees
Level 52: Innovator
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on ‎04-08-2019 06:24

on ‎04-08-2019 06:24

Hi @Sarah5
Welcome to the forum 💐
Hope the transfer is smooth next week,
POP back if you need any further advice.
Best wishes TallTrees


HAPPINESS IS BEE SHAPED

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