Solved: How do I know if my deposit is in my account?

Anonymous · ‎03-08-2015

I'm looking to get my depoist put back into my bank account, but I'm not sure if it's even in my O2 account in the first place.

My latest total Airtime bill is like minus £300, so I'm not sure if that means that my deposit is back or not.

Can anyone help me out here?

jonsie · ‎03-08-2015

You are in credit but you need to request that they put it into your account.

Credit Refund

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

Cleoriff · ‎03-08-2015

Do O2 owe you a refund? Are you able to check a bank statement online to see if its back in the bank...?

Have you had a look in My O2 account http://www.o2.co.uk/myo2

Veritas Numquam Perit

MI5 · ‎03-08-2015

A minus figure is a credit, so yes, it has been paid back to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎03-08-2015

You are in credit but you need to request that they put it into your account.

Credit Refund

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎03-08-2015

Or just leave it on your account to pay future bills.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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