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Level 1: Joiner
Posts: 1
Registered: β€Ž17-04-2020

Re: How do I get my phone number from a new SIM?

Do I keep my old number when I upgrade automatically
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: β€Ž04-01-2009

Re: How do I get my phone number from a new SIM?

Level 1: Joiner
Posts: 3
Registered: β€Ž04-05-2020

Re: How do I get my phone number from a new SIM?

I want to change my sim card as on the new sim card I can get unlimited calls and texts and 15GB of data for Β£10 a month rather than the bolt on I'm on now as I pay Β£20 and get unlimited calls and texts and 6GB a month so could save myself Β£10 a month
Level 1: Joiner
Posts: 3
Registered: β€Ž04-05-2020

Re: How do I get my phone number from a new SIM?

(P.s) But want to keep my old mobile number
Posts: 101,813
Topics: 770
Registered: β€Ž14-01-2013

Re: How do I get my phone number from a new SIM?

@Budge 

If you are eligible to upgrade then do so via My O2. By upgrading you always keep your number and your billing date is unchanged.

*The Game Is On*

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Level 1: Joiner
Posts: 2
Registered: β€Ž21-08-2015

Re: How do I get my phone number from a new SIM?

Tried texting the number 20220 to swap my number back, but it appears to be not working, when transferring my old number back to go over to Pay As You Go?
Posts: 117,643
Topics: 576
Solutions: 16,535
Registered: β€Ž04-04-2012

Re: How do I get my phone number from a new SIM?

@SteveyBoySJC 

That won't work unfortunately.

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 5
Registered: β€Ž23-01-2021

Re: How do I get my phone number from a new SIM?

I have ordered a replacement SIM card as my current one is faulty, I have just recently topped it up with Β£10 as I jus reactivated the sim after years and f not using it. Would the money be transferred from the old sim to new sim when text SWAP to 20220? Thank you
Posts: 117,643
Topics: 576
Solutions: 16,535
Registered: β€Ž04-04-2012

Re: How do I get my phone number from a new SIM?

Yes it will @Steff 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: β€Ž23-01-2021

Re: How do I get my phone number from a new SIM?

Thank you MI5 I got it sorted β˜ΊοΈπŸ™πŸ».