Solved: How do I get my deposit back?

Martins · ‎11-02-2020

Hello, I want now have I get bac my deposit? I pay 200 pounds and after my order decline howe I get back my money

MI5 · ‎11-02-2020

O2 haven't taken any money.
it will be held by your bank awaiting collection by o2 but as your order was declined, it will return automatically to your cleared funds in 4 to 5 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Cleoriff · ‎11-02-2020

Hi @Martins

You will need to contact customer service Guide: How to find help & contact O2

Veritas Numquam Perit

MI5 · ‎11-02-2020

@Martins

O2 haven't taken any money.
it will be held by your bank awaiting collection by o2 but as your order was declined, it will return automatically to your cleared funds in 4 to 5 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

djbsuffolk · ‎11-02-2020

The time it takes does vary by bank but on average is 4-5 days as @MI5 said - though some banks it can be upto 7 days - it depends on the banks policy.

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