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Level 1: Joiner
Posts: 2
Registered: ‎02-10-2018
Accepted Solution

How do I get help from O2

I've sent messages to o2 , know one has got back to either me or my wife as we have no network signal in our home for the last 4 days , when out its fine, it's not our devices as we have a signal else where . Just would like some truthful answer from O2 as we do pay or service but there seems no number where I can actually talk to someone. ?

Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: How do I get help from O2

[ Edited ]

Hi @Hopeless

O2 never give timescales for mast repairs.

You can check your signal status here https://status.o2.co.uk/  or download the My Network app and report it through that https://www.o2.co.uk/apps/my-network

If you want to make a complaint then do it via this route https://www.o2.co.uk/how-to-complain

*The Game Is On*


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Registered: ‎22-08-2016

Re: How do I get help from O2

Hi @Hopeless

 

Sorry to hear you've had no network signal for a few days now. Before speaking to O2, you may like to try this link:

http://status.o2.co.uk/

to see if there is a mast out near your home.

 

If you still need or want to speak to a person then ring Customer Services http://www.o2.co.uk/contactus

The best time to call is between 8-8:30am to avoid a long wait on the phone.

 

If a mast is out, be aware that O2 do not give estimates of when the problem will be sorted as, for a variety of reasons, they are simply unable to do so.

 

Good luck and welcome to the forum Welcome

 

 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Level 64: Magistrate
Posts: 12,656
Registered: ‎31-03-2010

Re: How do I get help from O2

@Hopeless If you find yourself in an area that has a signal you can call 202 from your mobile for free to speak to customer service. Alternatively, if you have a land line, or Skype over WiFi at home, or anyone else's phone you can call 0800 032 1402 which is also a free call.

I DO NOT WORK FOR O2

Level 1: Joiner
Posts: 2
Registered: ‎02-10-2018

Re: How do I get help from O2

Thank you each of you for your input,  most helpful.  Best wishes

Posts: 10,294
Topics: 83
Kudos: 1,115
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: How do I get help from O2

You're very welcome @Hopeless. Glad we could all be of help.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

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Posts: 73,284
Topics: 688
Registered: ‎14-01-2013

Re: How do I get help from O2

Thanks you @Hopeless. It's nice to be appreciated. Hope it all gets sorted soon. Smiley Wink

*The Game Is On*