on 02-10-2018 00:20
I've sent messages to o2 , know one has got back to either me or my wife as we have no network signal in our home for the last 4 days , when out its fine, it's not our devices as we have a signal else where . Just would like some truthful answer from O2 as we do pay or service but there seems no number where I can actually talk to someone. ?
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02-10-2018 00:35 - edited 02-10-2018 00:36
O2 never give timescales for mast repairs.
If you want to make a complaint then do it via this route https://www.o2.co.uk/how-to-complain
on 02-10-2018 00:43
Sorry to hear you've had no network signal for a few days now. Before speaking to O2, you may like to try this link:
to see if there is a mast out near your home.
If you still need or want to speak to a person then ring Customer Services http://www.o2.co.uk/contactus
The best time to call is between 8-8:30am to avoid a long wait on the phone.
If a mast is out, be aware that O2 do not give estimates of when the problem will be sorted as, for a variety of reasons, they are simply unable to do so.
Good luck and welcome to the forum
on 02-10-2018 02:05
@Hopeless If you find yourself in an area that has a signal you can call 202 from your mobile for free to speak to customer service. Alternatively, if you have a land line, or Skype over WiFi at home, or anyone else's phone you can call 0800 032 1402 which is also a free call.