How do I get 02 to contact me ?

[Plocho]

I had a PTP for tomorrow but the advisor has put it down for the 25th of December..my phone has been completely blocked even my sim and I have no other phone or cant get to another store at this moment I explained I hadn't been paid right this month due to a kronos system being down I work for sainsburys and now I cant get through to anyone someone please help I have 2 young children at home 😔. 

[pgn · Accepted solution]

Hi, @Plocho - O2 will never call you on the phone. 

You can call O2 using SKYPE on 0800 081 0255 for free, as your Internet is still working. Guide to setting up Skype here: https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

Or contact O2 on Social Media if that works for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Good luck!

[pgn]

And a small update to the number for Skype - please use 0800 032 1402 to contact O2 via Skype, @Plocho.

[Plocho]

thank you I will try