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How do I contact a customer service adviser

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Golfgirl
Level 1: Joiner
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on ‎10-12-2021 16:12

on ‎10-12-2021 16:12

Can anyone tell me how I can actually talk to a customer services person.  I just get cut off or referred to the web site with is not helping me?

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MI5
Level 94: Supreme
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‎10-12-2021 16:17 - edited ‎10-12-2021 16:17

‎10-12-2021 16:17 - edited ‎10-12-2021 16:17

@Golfgirl 

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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pgn
Level 78: King of Kings
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‎10-12-2021 16:15 - edited ‎10-12-2021 16:18

‎10-12-2021 16:15 - edited ‎10-12-2021 16:18

Try to call around 08:15am UK time, @Golfgirl 

Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
  • 152793 Posts
  • 652 Topics
  • 29168 Solutions
Registered:

‎10-12-2021 16:17 - edited ‎10-12-2021 16:17

‎10-12-2021 16:17 - edited ‎10-12-2021 16:17

@Golfgirl 

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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