How do I change my name on my account?

[Anonymous]

I changed my name legally last year, sent in the details to get my name changed on my O2 account [edit: it's a personal account, not a business account], but apparently they sent me an email telling me it didn't work because my scan files were too large! (I never got that email, so I didn't know until I logged in today and my old name and email address were still there). I looked for the online form to send in change of name documentation, but can't find the link any more. Can someone point me to the right page for registering a legal change of name? Thanks.

[MI5]

This is the new help page which should now be used.
Note the wording is being updated but it is the correct process for now
https://www.o2.co.uk/business/support/accounts/transfer-an-account

[Anonymous]

Thanks, but mine is a personal account, and that page is for business accounts. Is there an equivalent page for personal account name changes?

[Anonymous]

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@Anonymous wrote:

Thanks, but mine is a personal account, and that page is for business accounts. Is there an equivalent page for personal account name changes?

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http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(HomePhone),T=HomePhone_Case,CASE=23722

[MI5]

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@Anonymous wrote:

Thanks, but mine is a personal account, and that page is for business accounts. Is there an equivalent page for personal account name changes?

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That's why I said the wording was being changed and I repeat, it is the correct forms that you should use now.

[Anonymous]

That's the original page I found, but if you click on that "complete form" link, it just takes you to a generic help/contact page.

[Anonymous]

The page that you pointed me to isn't for changing a person's name on their account, but for transferring a business account to a different business, or changing a personal account to a business account (or vice versa). All I wanted to do (and thought I'd already done) was to notify them of my legal change of name on my personal account, and this page doesn't cover that option.

[MI5 · Accepted solution]

You need to use this form
https://www.o2.co.uk/sites/default/files/2017-07/name-change-application.pdf
Again, the wording is being changed, but for now, you need to use this form.

[MI5]

I'd also like to refer you to this post confirming what I am saying https://community.o2.co.uk/t5/Pay-Monthly/surname-change/td-p/1103825/highlight/true/page/3

[jonsie]

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@MI5 wrote:
You need to use this form
https://www.o2.co.uk/sites/default/files/2017-07/name-change-application.pdf
Again, the wording is being changed, but for now, you need to use this form.

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Yes we've been told it's for both business and personal accounts no and the wording will be changed sometime before.....insert appropriate timescale!