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Level 1: Joiner
Posts: 1
Registered: ‎10-05-2017
Accepted Solution

How do I change my direct debit day

Is there a way to change my direct debit day online?
Level 70: Enigma
Posts: 17,344
Registered: ‎31-03-2010

Re: How do I change my direct debit day

@RosieBesnu You will need to call customer service: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I'm not sure if this is within their sphere, but I will tag the O2 online advisors who will be on later this morning. @O2Lisa or @O2Georgina can you assist?


Posts: 494
Topics: 0
Kudos: 73
Solutions: 17
Registered: ‎08-03-2017

Re: How do I change my direct debit day

Thanks for the tag @Bambino smiling

Of course I can, I'll message you privately @RosieBesnu so we can get this sorted for you Smiley Happy

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy