cancel
Showing results for 
Search instead for 
Did you mean: 

How do I change my direct debit day

RosieBesnu
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Is there a way to change my direct debit day online?
Message 1 of 3
138 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 72: Oracle
  • 17813 Posts
  • 858 Topics
  • 1837 Solutions
Registered:

@RosieBesnu You will need to call customer service: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I'm not sure if this is within their sphere, but I will tag the O2 online advisors who will be on later this morning. @O2Lisa or @O2Georgina can you assist?

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 3
124 Views
2 REPLIES 2

Bambino
Level 72: Oracle
  • 17813 Posts
  • 858 Topics
  • 1837 Solutions
Registered:

@RosieBesnu You will need to call customer service: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important, so use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I'm not sure if this is within their sphere, but I will tag the O2 online advisors who will be on later this morning. @O2Lisa or @O2Georgina can you assist?

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 2 of 3
125 Views

O2Lisa
  • 543 Posts
  • 0 Topics
  • 19 Solutions
Registered:

Thanks for the tag @Bambino smiling

Of course I can, I'll message you privately @RosieBesnu so we can get this sorted for you slight_smile

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Message 3 of 3
100 Views