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Level 1: Joiner
Posts: 1
Registered: ‎13-05-2019
Accepted Solution

How do I cancel my existing direct debt and keep my current mobile number

[ Edited ]

I am waiting the delivery of a new phone bought from Mobiles.co.uk and have signed up to a new contract with O2. 

How do I cancel existing direct debt and keep my current mobile number 

Posts: 114,060
Topics: 568
Solutions: 15,371
Registered: ‎04-04-2012

Re: How do I cancel my existing direct debt and keep my current mobile number

[ Edited ]

@GWHarvey just call customer service and they will migrate your number and transfer your direct debit for you http://www.o2.co.uk/contactus 

 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: How do I cancel my existing direct debt and keep my current mobile number

Hey @GWHarvey, if you need any further help with this process at all please give us a shout Smiley Happy Which exciting device did you get?

 

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