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Level 1: Joiner
Posts: 1
Registered: ‎14-12-2018
Accepted Solution

How do I cancel my contract

I can find anything on the website where I can cancel my contract? I've done over the 24 month term and want to get a better deal?

Posts: 71,464
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Registered: ‎14-01-2013

Re: How do I cancel my contract

Posts: 87,557
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: How do I cancel my contract

@Cancelling how to cancel here but if you want to try for a better deal, call 202 and choose the option of thinking or leaving.

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,464
Topics: 677
Registered: ‎14-01-2013

Re: How do I cancel my contract

Also if leaving then info on getting your PAC here https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Best of luck..

*The Game Is On*


Posts: 69,714
Topics: 547
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Registered: ‎04-01-2009

Re: How do I cancel my contract

Unfortunately you can't cancel online. it would be so much easier if the option was available via My O2 though I can understand how some people think they can just cancel at any time if it was there as an option.

Anonymous
Posts: 0

Re: How do I cancel my contract


@jonsie wrote:

Unfortunately you can't cancel online. it would be so much easier if the option was available via My O2 though I can understand how some people think they can just cancel at any time if it was there as an option.


Be an very expensive option if they tried that 

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Posts: 87,557
Topics: 530
Solutions: 11,115
Registered: ‎04-04-2012

Re: How do I cancel my contract

It could be done easily enough. If you try to upgrade in advance it adds the buyout fee to your basket and takes payment by card so the same process could be applied to cancellation fees.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)