How do I cancel my contract (which has ended anyway) when no one will talk to me?

[Anonymous]

My contract has ended, the phone was used by my daughter who is now 18 and has her own contract so I want to cancel but can't find how to do this on the web page. I started talking to Abbie from the cancellation team - she then stopped talking to me so how do I do it if they won't talk

Guess I'll just have to cancel my direct debit - they'll talk to me then I bet.

[Anonymous · Accepted solution]

Hi

Call O2 on 202 from your phone.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

Do not cancel your direct debit please. It'll be you that suffers !

[MI5]

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@Anonymous wrote:

Guess I'll just have to cancel my direct debit - they'll talk to me then I bet. 

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That all depends how much grief you want later on but my advice would be to follow the proper procedure....

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[Cleoriff]

No no no @Anonymous  Do not even joke about cancelling your direct debit. I shudder when I think about it

Follow the procedure as given...and then leave it for at least a month in case there is anything final to settle...

[Anonymous]

Thank you

I have calmed down a little and have written a letter giving notice now as has been suggested.

I will not cancel my direst debit yet as advised I can also say that I will never use an O2 phone again for myself or any of the children as I have found them to be unhelpful and even rude as I was just following advice in talking to someone fron=m the Cancellations team - to then be left in the middle of a conversation was very unhelpful 😞

[MI5]

It never used to be like that at all - It's all gone downhill recently and many feel the same as you sadly 😞

[Cleoriff]

It really is a sad state of affairs nowadays. So many dissatisfied customers...and they seem to care very little about it

[Anonymous]

Hi

I appreciate things can be frustrating and I'm happy to hear you've taken a step back and had a think about your direct debit.

I hope from this point your able to carry on with your cancellation.

Take care. 😄

[Bambino]

@Anonymous if you get a good signal on the O2 network, but don't want to stay with O2, there are alternatives, Tesco Mobile and GiffGaff to name but two, which also use the O2 network. I can personally recommend Tesco Mobile. Very good Customer Service, and very reasonable tariffs.

[Anonymous]

Such a sad state of affairs. O2 used to be the best, great customer service, great signal.

Now? Worse than Vodafone and that is saying something.