How do I cancel O2

[AlexP]

I have recently moved to Australia and I'm struggling to pause/cancel my o2 account. I can't enter a store because I am already in Australia and I would rather not call because it will cost me a lot of money to do so

Please help!

[Bambino · Accepted solution]

@AlexP You cannot pause your account. If you wish to cancel you will have to pay the remaining months that are left on your contract. You can call O2 customer service for free from your phone on +44 344 809 0202. You can also call for free from any phone or Skype on +44800 032 1402.

[Glory1]

Hi @AlexP

How to cancel your contract help here:

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

How to get your PAC if you wish to retain your number in another phone help here:

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

Please note the free phone number provided by @Bambino above. The number I listed (and have now removed) is for business customers only, my apologies.

Hope the above helps and welcome to the forum, if only briefly 

[EmilieT]

Hi @AlexP, I hope the information @Bambino and @Glory1 provided above will help you understand better how to proceed, but please do let us know if you have any other questions 

to the forum!