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How do I activate my new esim

ShannonBx
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on ‎13-05-2024 20:51

on ‎13-05-2024 20:51

I have just upgraded my phone and requested an esim but I can't figure out how to install and activate it? 

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MI5
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on ‎13-05-2024 20:59

on ‎13-05-2024 20:59

@ShannonBx 

In your MyO2

esim install.jpg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ShannonBx
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on ‎13-05-2024 21:30

on ‎13-05-2024 21:30

I thought I asked for one when I ordered my phone upgrade but I haven't received a esim pack with my new phone, do I need to order one from my account? 

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MI5
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on ‎13-05-2024 21:36

on ‎13-05-2024 21:36

@ShannonBx 

No, just follow the path in your MyO2 to install it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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ShannonBx
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on ‎13-05-2024 21:40

on ‎13-05-2024 21:40

It says I have an active sim but that's on my old phone, my new phone says no sim ?!

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MI5
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on ‎13-05-2024 21:46

on ‎13-05-2024 21:46

@ShannonBx 

Then go to replace your sim and select technology change as the reason.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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