Solved: How do I activate my Bolt-On

Anonymous · ‎12-06-2017

I've just upgraded my handset and contract, I'm now on a 5Gb contract with 10Gb as a free Bolt-On. I've just used up the 5Gb but instead of continuing to the 10Gb data I'm being told I need to get additional data.

Does anyone know if I have to activate this Bolt-On please as this has happened at just after the 202 number has closed for the night and there doesn't seem to be anyone available for an online chat either.

Thanks in advance.

MI5 · ‎12-06-2017

There appears to be a problem with the extra data bolt ons so you need to call customer service in the morning on 202 to report it.
Call 8 to 8.30 for quickest response times.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-06-2017

There appears to be a problem with the extra data bolt ons so you need to call customer service in the morning on 202 to report it.
Call 8 to 8.30 for quickest response times.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-06-2017

Cool, ok much thanks.... Except I'm not in a position to call them at the moment so trying to use the online chat (has always been very good in the past) but it's not available, says looking for an available agent, the same as last night - think it may be not working.

MI5 · ‎13-06-2017

It isn't at the moment, hence why I suggested you call.
But if you can't call IDK what else to suggest unless @Martin-O2 or @Marjo can get some more info off you and try to help out?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-06-2017

Aha that makes sense! Would be nice if they made it clear on the website. Will try calling as soon as I can.

Much thanks for the advice.

MI5 · ‎13-06-2017

So many having issues trying to connect but occasionally it will work for some.
I guess you could keep trying but they may not be aware of the issue.
Uk customer service are aware though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎13-06-2017

Hey @Anonymous How are you getting on, did you manage to contact CS?

Thanks for the feedback around the clarity of the website - we will pass it on to O2!

Anonymous · ‎13-06-2017

No, not yet. Still refreshign the chat page but haven't been able to try calling 202 yet.

jonsie · ‎13-06-2017

Try the live chat on this link, I just got through straight away.

http://www.o2.co.uk/how-to-complain

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-06-2017

That's funny, we can get hold of them to complain!!!

I managed to call 202 and got it sorted with a bit of a workaround quickly and easily so all good.

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