How can I set up a direct debit?

[CharleyRoles]

The lines are closed except for urgent calls, I don’t have access to a printer so I cannot print out the direct debit mandate!? How do I go about setting up a direct debit?

Thankyou

[jonsie]

Choose any option until you get to speak to someone @CharleyRoles 

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

[Cleoriff]

Hi @CharleyRoles 

You will have to ask O2 to do it for you,unless you can do it yourself via your bank

Guide: How to Pay Your Bill (Airtime & Device Plans) 

Guide: Coronavirus Community Help and Support