How can I SIM swap on iPad

[Anonymous]

I've got an iPad 4 using microSim which had over 1gb data left on it for the next 2 weeks

Got the new iPad Pro delivered today and have a new nanosim ready to use

How can I transfer the credit in the old sim to the new one? I tried Simswap online but it asked for mobile number and said it'd text a code ... And of course the iPad can't receive texts

Any ideas please?

[MI5 · Accepted solution]

You'll have to either pit the sim in a phone to receive the code or call CS on 202// 4445, maybe even live chat might be able to help.
O2 haven't yet grasped the fact that iPads can't receive texts yet!

[jonsie]

You can put the sim in any phone to receive the text if it came as part of a tri-sim.

[Anonymous]

Thanks , I'll try putting it in a phone tomorrow ... Live Chat have just told me sorry, there is no way of transferring data over, but went on to add that I can of course contiinue to use the old ipad alongside the new one until the data is used up on it!  

[MI5]

I was not too happy about advising livebchat to you bit thought it may be worth a try for something so simple. Clearly I was mistaken !!

[jonsie]

Very helpful suggestion by live chat....where do they find them??

[Anonymous]

Well in the end I phoned over the weekend and got a very helpful lad who told me he'd cancelled the old SIM , credited my bank account with £10 and talked me through setting up the new one.  A day or so later the £10 refund was in my bank account.

RESULT!!!!!

Until ... The day before yesterday I got an email saying my OLD iPad had been auto-topped up with that month's £10!  So I rang them again and they said they could see the cancel request had gone through but it hadn't gone in time to stop the automatic payment - but they would send another cancel request and refund the £10. 

I *had* taken the old SIM out of the old iPad and restored it to factory settings but I set it up again, logged into my Mobile settings and, what do you know, it was still saying the account was active. So I cancelled it myself and had an immediate email confirming it. 

I'm still waiting for the second £10 credit 

#LosingTheWillToLive

[MI5]

Nearly there then. Don't worry, it will sort itself out in the end.

[Beenherebefore]

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@MI5 wrote:
"it will sort itself out in the end."

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Is that the business mantra of O2 ?

[Cleoriff]

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@Beenherebefore wrote:

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@MI5 wrote:
"it will sort itself out in the end."

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Is that the business mantra of O2 ?

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Maybe not... though I do find @Anonymous's hashtag quite relevant #losingthewilltolive...