How and where to change bank account details

[Haphazard]

Hi

I took out a sim only deal on 16 Oct. The guy in O2 shop said I could change the bank details after 30 days. I’ve checked the app, but can only see option to set up a new direct debit. (Or change payment date)

Is that what I need to do when I just need to change the account no and sort code? (Have made one payment using original account set up) 

Thanks

[TallTrees]

Hi @Haphazard 

You can change details in your MYO2 

Or

You can contact o2 customer services Here 

Guide: How to find help & contact O2 

[MI5]

@Haphazard 

You can get in touch with Payment Management team directly on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[Haphazard]

Thanks. I think I’ll need to phone, as the MyO2 app only allows me to change the payment date, not the account no or sort code. (As indicated in original post)