on 25-07-2018 22:39
on 25-07-2018 22:44
Hi @BabaOsw Please don't expect O2 to ring you back. They rarely do
If you wish to make a complaint then follow the advice in this link https://www.o2.co.uk/how-to-complain
Veritas Numquam Perit
on 25-07-2018 22:54
on 25-07-2018 22:54
on 25-07-2018 23:03
on 25-07-2018 23:03
They won’t call you back. Call customer service to resolve your issue
on 26-07-2018 00:01
on 26-07-2018 00:01
on 02-08-2018 08:18
on 02-08-2018 08:20
on 02-08-2018 16:20
on 02-08-2018 16:20
on 03-09-2018 16:48
on 03-09-2018 16:48
Just abit of an update...
Glenn decided the case was now closed by 'giving' a £4 discount on one the 8 contracts (3 are now in dispute thanks to O2 advisors actually informing me that they are wrong!!!)
So, as it is, the contract that i was told had the incorrect discount for the last 2years - i have now been told by Glenn, that it has actually been wrong for 4 years - of which he verified against one of the other contracts which was taken out on the same day!
(that has the correct discount). But, in his own words, said "we wont be doing anything with this because it is coming to the end of its contract". Well Glenn, it wasnt coming to the end of the contract when one of your advisors told me that o2 had put the incorrect discount on - 3 and half months ago!!!
Also, been informed by the local shop that another contract taken out this time last year has reverted back to no discount - despite being corrected twice earlier this year!!! So, in Glenns eye's, his assumption that £4pm discount will soften the blow of the £1000 plus of over charges....errr...no Glenn, sorry dude - youre in the wrong job...
So, i am going to send one last email to the ceo, whom i believe is Mark Evans. I assume Glenn has been disciplined to say the least, but, if no Joy with these turkeys in the next 28 days, i will be taking them to a small claims and be claiming back on the contracts - as they've been mis-sold. Will excercise my right as 'not fit for purpose'.
oh....and for good measure, Glenn seems to think that i need to take a civil case against the shop. Sorry Glenn! I have a relative who is a solicitor! My contract is with o2/Telefonica - you incompetent retard!!!