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How Can Service Be So Terrible

Antmac
Level 1: Joiner
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My daughter is now of an age where a phone of her own makes sense so decided I would try to get an additional phone on my account, despite knowing it wasn't the cheapest option.

 

After spending forever on the phone with the sales person, I now can't progress my order. The reason? Well I can only guess because I've now been cut off trying to get through to o2 customer services TWICE, after a 15 minute wait on hold of course but if I was to guess, it's probably because my address does not exactly match my billing address, something I did tell the sales rep but was assured it didn't matter as it was "close enough".

 

Now have no idea where I stand on the order or how to progress it.

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MI5
Level 94: Supreme
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@Antmac 

I'll see if @O2Emma can help you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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O2Emma
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Hi @MI5 I can pick this up thanks 😀

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O2Emma
O2 Support
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Hi @Antmac I can have a look into it for you I will send you a private message .

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