Solved: Hospot

AshFir · ‎15-07-2021

Hi,
I recently had to update my phone to factory (network) settings. Have loads of issues with my virgin wifi at home so often go on my hotspot. Now instead of having a toggle to turn the hotspot on and off, i get “set up personal hotspot”. It directs me to this link (www.o2.co.uk/iphonehelp/modem), which then doesn’t work.
I’ve tried calling customer service but get disconnected every time. All the posts in this forum about setting up hotspot give directions that do not work for what I have in my iphone. What do I need to do?
Thanks

MI5 · ‎15-07-2021

@AshFir

Have you also changed tariff or upgraded?

You need iData for the hotspot to work so this may not be active on your account?

Check also your data apn is "idata.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-07-2021

@AshFir

Have you also changed tariff or upgraded?

You need iData for the hotspot to work so this may not be active on your account?

Check also your data apn is "idata.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TheresaV · ‎16-07-2021

Hi @AshFir did you manage to figure out what the problem was?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

AshFir · ‎16-07-2021

Hi, yes I managed to sort it.
Thanks a lot for the help, greatly appreciated.

TheresaV · ‎16-07-2021

That's great to hear @AshFir thanks for letting us know

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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