cancel
Showing results for 
Search instead for 
Did you mean: 

Horrendous customer support

Del87263
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

How god damn hard is it to contact o2 support, been struggling for days to call and keep getting the same message to go to the o2 app which i have been through and done everything but still network is stuck on 1 bar , constant calls dropping out and struggling to get internet! Honestly the most horrible service I have ever had! 

Message 1 of 5
421 Views
4 REPLIES 4

VCh
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Feeling the same!

Message 2 of 5
403 Views

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@Del87263 

 

Your best time to call is at 8am in the morning. 

Have you checked https://status.o2.co.uk to see if there are any issues in your local area?? 
Also bare in mind if you call, and after about 8.45pm you might not get through as the call centre closes at 9pm and if the call queue is full then your call will be dropped... Every Call centre operates this way. 

 

You can also try live chat @ https://www.o2.co.uk/contactus

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 3 of 5
400 Views

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:

@VCh 

 

You dont need to speak to o2 to rearrange delivery, you can do that yourself... And its not o2's issue if you aren't home to take delivery i'm afraid...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 4 of 5
397 Views

LostatseA
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

Worst customer service I have ever known and I remember British Gas!! O2 make it impossible to get anything sorted.  Phone lines cut you off and people that answer it don’t care. 

Message 5 of 5
294 Views