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Historical Invoice

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Tracey69
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on ‎04-01-2019 10:42

on ‎04-01-2019 10:42

Is there a way that I am able to get a copy of my invoice from 2014. I know that invoices need to be kept for at least 6 years for Tax reasons but MyO2 only allows me to look back 2 years

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MI5
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on ‎04-01-2019 10:43

on ‎04-01-2019 10:43

@Tracey69 unfortunately not. You can only get back 2 years of bills .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎04-01-2019 10:43

on ‎04-01-2019 10:43

@Tracey69 unfortunately not. You can only get back 2 years of bills .

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Tracey69
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on ‎04-01-2019 10:47

on ‎04-01-2019 10:47

But they must have a record as they would need to prove the value and VAt upon a VAT inspection

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MI5
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on ‎04-01-2019 10:48

on ‎04-01-2019 10:48

Call and ask but they only usually provide the last 2 years http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎04-01-2019 13:50

on ‎04-01-2019 13:50

I'm sure if you speak to someone prepared to go that extra mile they can help you  It's just finding someone.... 

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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