Hinky charge?

[Jojofar]

Had from company going to charge £4.50 a week, called customer service couldn’t see charge but said send stop text to given number have done this text will not deliver to given number I need this charge to stop help please.

[Cleoriff · Accepted solution]

Hi @Jojofar

Follow the instructions in this guide https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

Contact the company and ask to be unsubscribed and a refund.

Another helpful site https://payforitsucks.co.uk/

Best of luck and welcome to the forum

[Cleoriff]

@Jojofar

You also need to contact O2 customer services https://www.o2.co.uk/contactus  and ask them to place these two bars on your account. It will avoid this happening again.

• Bar all Direct to Bill Debits
• Premium Bar (calls to premium numbers, 090, 070 etc.)

[Payforit_Sucks]

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@Jojofar wrote:
Had from company going to charge £4.50 a week, called customer service couldn’t see charge but said send stop text to given number have done this text will not deliver to given number I need this charge to stop help please.

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@Jojofar

This sounds like a 'Payforit' scam. Without knowing which company is responsible, it is difficult to give advice, but you DO need to stop the charges. There should be a customer services number you can call (at normal rates) to stop the subscription and to insist on a FULL refund of any money already taken. For comprehensive (and independent) information about these scams, visit the link in my signature.