Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 1
Registered: ‎19-02-2020

Higher bill

So I’m on a £34 a month contract with unlimited texts and calls and 15gb of data with a spend cap on so shouldn’t let me go over but yet my bill was £51.80 this month and no device plan in place to explain the extra charge . I’m confused
Highlighted
Posts: 95,070
Topics: 543
Solutions: 12,044
Registered: ‎04-04-2012

Re: Higher bill

@Kate86 

Your MyO2 will give you a breakdown of charges http://www.o2.co.uk/myo2

See help on spend caps also Guide: Spend caps on O2 and what's included in allowances Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 28: Ingenious
Posts: 4,350
Registered: ‎03-08-2018

Re: Higher bill

[ Edited ]

Hi @Kate86
It's always blooming annoying to get a charge you don't know about
I suppose you have considered photos and emojis?
I expect you will get to the bottom of it.

Best wishes

TallTrees and welcome to the o2 community forum. 



Highlighted
Posts: 79,616
Topics: 708
Registered: ‎14-01-2013

Re: Higher bill

@Kate86 

If you want further clarification then ring customer services Guide: How to find help & contact O2 

Best of luck and welcome to the forum Welcome

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 44: Clearly Talented
Posts: 4,644
Registered: ‎26-03-2014

Re: Higher bill

Try looking at your bill to see what the charges are for.
There is a how to guide to get to that page:
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Highlighted
Posts: 75,705
Topics: 561
Solutions: 3,484
Registered: ‎04-01-2009
Highlighted
Posts: 8,379
Topics: 166
Registered: ‎13-02-2019

Re: Higher bill

@Kate86 

It might be worth checking out the How to Guide - Tips to avoid unexpected charges on your bill

see here 

I hope you can get this resolved and Welcome to the Community Wave

animated-elephant-image-0278



Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.