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Higher bill

Kate86
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So I’m on a £34 a month contract with unlimited texts and calls and 15gb of data with a spend cap on so shouldn’t let me go over but yet my bill was £51.80 this month and no device plan in place to explain the extra charge . I’m confused
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MI5
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@Kate86 

Your MyO2 will give you a breakdown of charges http://www.o2.co.uk/myo2

See help on spend caps also Guide: Spend caps on O2 and what's included in allowances Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TallTrees
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Hi @Kate86
It's always blooming annoying to get a charge you don't know about
I suppose you have considered photos and emojis?
I expect you will get to the bottom of it.

Best wishes

TallTrees and welcome to the o2 community forum. 



HAPPINESS IS BEE SHAPED

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Cleoriff
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@Kate86 

If you want further clarification then ring customer services Guide: How to find help & contact O2 

Best of luck and welcome to the forum Welcome

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gmarkj
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Try looking at your bill to see what the charges are for.
There is a how to guide to get to that page:
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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jonsie
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Mi-Amigo
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@Kate86 

It might be worth checking out the How to Guide - Tips to avoid unexpected charges on your bill

see here 

I hope you can get this resolved and Welcome to the Community Wave

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Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"
Robert Kennedy.

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