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Level 1: Joiner
Posts: 2
Registered: ‎14-02-2021
Accepted Solution

Hi

Hi i just make a order for one Samsung S21 Ultra 5G
I registred all details i pay upfront 31£
I LOOK IN MY ACCOUNT BALANCE IS WRITING O2 SAMSUNG ORDER 31£ BUȚ UNFORUNATTLY I DONT HAVE NOTHING NO MAIL NO MESAGGE TO TELL ME YES YOUR ORDER IS OK YOUR PHONE WILL BE DELIVERED AT HOME.
I HOPE IS NO A FRAUDE SO O2 TAKES MY MONEY FROM MY ACCOUNT BUȚ STILL I DONT HAVE ANY INFORMATION ABOUT THIS ORDER PLEASE HELP ME
Posts: 101,899
Topics: 770
Registered: ‎14-01-2013

Re: Hi

[ Edited ]

Hi @mocanumelis 

It wont be a fraud, it could be out of stock or they could be doing credit checks.

Tomorrow you need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

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Level 1: Joiner
Posts: 2
Registered: ‎14-02-2021

Re: Hi

Thank you i Will try to call
So they Take Money imediatly
Buț nothing to let me know
Out of stock
Or îs ok The order
Posts: 101,899
Topics: 770
Registered: ‎14-01-2013

Re: Hi


@mocanumelis wrote:
Thank you i Will try to call
So they Take Money imediatly
Buț nothing to let me know
Out of stock
Or îs ok The order

Yes, they take the deposit @mocanumelis but if you fail credit checks the money will be returned to your bank.

As I said you need to contact O2 tomorrow on the numbers given in the link above.

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 117,696
Topics: 576
Solutions: 16,541
Registered: ‎04-04-2012

Re: Hi

@mocanumelis 

No money is taken until your application is approved.

The amount is held in a "shadow" account until claimed by the vendor (O2).

If it is not claimed, it will be returned to your cleared funds in 4 to 5 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)