Hi

[mocanumelis]

Hi i just make a order for one Samsung S21 Ultra 5G
I registred all details i pay upfront 31£
I LOOK IN MY ACCOUNT BALANCE IS WRITING O2 SAMSUNG ORDER 31£ BUȚ UNFORUNATTLY I DONT HAVE NOTHING NO MAIL NO MESAGGE TO TELL ME YES YOUR ORDER IS OK YOUR PHONE WILL BE DELIVERED AT HOME.
I HOPE IS NO A FRAUDE SO O2 TAKES MY MONEY FROM MY ACCOUNT BUȚ STILL I DONT HAVE ANY INFORMATION ABOUT THIS ORDER PLEASE HELP ME

[Cleoriff · Accepted solution]

Hi @mocanumelis 

It wont be a fraud, it could be out of stock or they could be doing credit checks.

Tomorrow you need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[mocanumelis]

Thank you i Will try to call
So they Take Money imediatly
Buț nothing to let me know
Out of stock
Or îs ok The order

[Cleoriff]

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@mocanumelis wrote:
Thank you i Will try to call
So they Take Money imediatly
Buț nothing to let me know
Out of stock
Or îs ok The order

---

Yes, they take the deposit @mocanumelis but if you fail credit checks the money will be returned to your bank.

As I said you need to contact O2 tomorrow on the numbers given in the link above.

[MI5]

@mocanumelis 

No money is taken until your application is approved.

The amount is held in a "shadow" account until claimed by the vendor (O2).

If it is not claimed, it will be returned to your cleared funds in 4 to 5 days.