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Hi

Laura5
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I’ve just changed from PayasGo to PayMonthly ,I’ve received the new SIM card ,but I’d like to have the same number . The old sim is still working,just the number from the new SIM card is other .
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gmarkj
Level 52: Innovator
  • 7503 Posts
  • 86 Topics
  • 365 Solutions
Registered:
Give customer services a call and they will arrange this for you.
They are on 202 from the pay monthly sim.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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gmarkj
Level 52: Innovator
  • 7503 Posts
  • 86 Topics
  • 365 Solutions
Registered:
Give customer services a call and they will arrange this for you.
They are on 202 from the pay monthly sim.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

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Marjo
Former Staff
  • 7880 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hey @Laura5 , how are you getting on with this since you last posted?

 

In addition to the above, you can check Guide: How to find help & contact O2 for additional ways to contact O2 in case you find it helpful. slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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