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Hi, trying to activate a iPhone X.

TCM1
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Trying to activate an iPhone X. Needs updated but won’t give me the option to update even when connected to iTunes. 

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MI5
Level 94: Supreme
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@TCM1 

It doesn't need updating to activate it. an update is only required if you are trying to restore from a phone with a different iOS version

You should be able to skip through the setup routine and update the firmware, then reset it and restore your backup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127017 Posts
  • 614 Topics
  • 21900 Solutions
Registered:

@TCM1 

It doesn't need updating to activate it. an update is only required if you are trying to restore from a phone with a different iOS version

You should be able to skip through the setup routine and update the firmware, then reset it and restore your backup.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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