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Hi my girlfiriend has had her phone stolen

Carlyw1
Level 1: Joiner
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How do we cancel/ report her phone being stolen

we have tried to call the o2 number but it’s closed this time on Sunday 

it happened today at 7:16pm there is cctv footage and we have called the police and have a crime number too 

please cancel the phone so it can’t be used

number is xxxxxxxxxx and name is carly

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
Level 94: Supreme
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@Carlyw1 

You need to speak to O2.

Guide here Guide: Lost or Stolen O2 Device? - How to Report it 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Please remove the name and number as forum is public.

Flagged for personal details.

Line is open 24 hours for lost and stolen so stay on the line.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Carlyw1 

You need to speak to O2.

Guide here Guide: Lost or Stolen O2 Device? - How to Report it 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Please remove the name and number as forum is public.

Flagged for personal details.

Line is open 24 hours for lost and stolen so stay on the line.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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