Hi does anyone know about o2 setting up new direct debits for phone contracts

[Ruthie8243]

Hi does anyone know about new direct debits o2 are setting up for existing phone contracts ?? 

[MI5]

@Ruthie8243 

Yes they are setting up new DD's when customers are transferred to the new billing system.

https://community.o2.co.uk/t5/Welcome-News/O2-System-Updates-360/td-p/1598402/jump-to/first-unread-m...

[Ruthie8243]

I understand what you explained thank you. But what I don’t understand is o2 have set up 6 new directs for 4 existing contracts but surely if airtime and device plan is being payed through one direct debit then surely o2 should’ve set up 4 new direct debits not 6 ?? 
Regards Ruth 

[Oxonian]

@Ruthie8243 

Unless you can fathom out an answer yourself using MyO2, you will need to contact Customer Service either on 202 or via social media :-

Guide: How to find help & contact O2 

[MI5]

@Ruthie8243 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202