on 17-08-2018 06:11
17-08-2018 06:22 - edited 17-08-2018 06:27
17-08-2018 06:22 - edited 17-08-2018 06:27
Hi @DOCTOR_P
You are the third person this week to complain about the same issue whilst roaming in the US. All of you have the O2 Travel Inclusive roaming bolt on, which as you say has NO data cap.
Another thread here posted just this morning https://community.o2.co.uk/t5/Pay-Monthly/Using-phone-abroad/m-p/1146484#M155207
You need to perservere with customer services who open at 8am UK time. There is NO seperate number for any IT support (Do not use live chat)
Best time to call is between 8-8.30am https://www.o2.co.uk/contactus
Veritas Numquam Perit
on 17-08-2018 06:34
on 17-08-2018 06:34
Could someone speak to O2 about the problems people are experiencing with O2 Travel Inclusive. This is the 3rd post this week where members are having data capped, when there is NO data cap at all with the Travel Inclusive Bolt on.
It appears O2 have offered this as a bonus with certain tariffs, and yet they have failed to put the correct system in place to enable people to use it. A very poor state of affairs
Veritas Numquam Perit
on 17-08-2018 06:36
on 17-08-2018 06:36
on 17-08-2018 12:56
on 23-08-2018 15:09
on 23-08-2018 15:09
Hi everyone,
I've had an update on this one which has been posted here. Any new updates will be posted there so please keep an eye on that thread for further news.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 08-09-2018 12:32
on 08-09-2018 12:43
on 08-09-2018 12:43
Hi @MikeyTee
I replied to your other post here https://community.o2.co.uk/t5/Pay-Monthly/No-data-whilst-roaming-in-the-USA/m-p/1151849/highlight/tr...
Live chat aren't the best to sort out the issues with O2 Travel inclusive. You would be better making the free call to customer services to ensure they have actually sorted this for you
Veritas Numquam Perit
on 08-09-2018 12:45
on 08-09-2018 19:34