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Hi I had my phone stolen and I require my EMI number for my bank insurance

David60
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Hi my phone was stolen and require my EMI Number for bank insurance 

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madasaf1sh
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@David60 


You need to contact o2 customer services on 0344 809 0202 and request a proof of purchase. 

 

Also see below for the guide on lost and stolen phones.

 

Guide: Lost or Stolen O2 Device? - How to Report it 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Bambino
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@David60 You need to report this to O2 asap: Lost or Stolen O2 Device

I DO NOT WORK FOR O2



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jonsie
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madasaf1sh
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You can also download a Proof of Purchase from 360, didn't know that existed until now @jonsie  

 

So try that as welll @David60  to get your Proof of Purchase..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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jonsie
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I guess I've been lucky with the change to 360

I've had none of the problems others have experienced

Even the two seperate numbers I have were automatically merged for some reason but it's actually a real improveement on the legacy system as there are more functions and info available

Incidentally the app was updated this morning so maybe a fix in place for other customers' issues

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MI5
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@David60 

Your IMEI number is also on the box the phone came in.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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