Hi , I can not log in to my o2 app account

[Magda6]

Hi , I can not login to my o2 app account  

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

If you are trying to log in to the My O2 app

Instead try the web version 

https://accounts.o2.co.uk/signin

If that works then delete the app, reboot phone and reinstall 

If none of that works then 

You can call O2 on 202

Or use the social media links below

[Magda6]

Thank you so much for your help 😊still can’t login to the app but will contact o2 xx

[Enlli]

Lot of people with the same problem since O2 are updating things in the background

[Worstnetworkeve]

I have the same problem and o2 can't help, they don't answer helplines either

[Oxonian]

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@Worstnetworkeve wrote:

I have the same problem and o2 can't help, they don't answer helplines either

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@Worstnetworkeve 

You need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

You might need to send the social media team a few reminders, but that is still less onerous that hanging on the 'phone.

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2