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emilywilcock8 · ‎07-09-2023

Hi, I need to cancel my pay monthly immediately please. It is very unclear how to do this on the website so help would be much appreciated.

MI5 · ‎07-09-2023

@emilywilcock8

Guide here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-09-2023

@emilywilcock8

Guide here Guide: Cancelling Your Contract

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎07-09-2023

@emilywilcock8 See this guide: Cancelling your contract - An updated guide - O2 Community

Bear in mind you're still responsible for paying the remainder of your contract. You can't just walk away.

If you're having problems paying, speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I DO NOT WORK FOR O2

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