Help

[Nicole1]

I've upgraded . My last contract was supposed to me 34 pound and kept getting charged like 60 . I asked in the live chat and it said I have subscribed to games ...kids !!! Argh . And she gave me a number to text to stop them yet my bill is 60 pound again ... I have upgraded.but to a cheaper plan and requested a new SIM .... Because I have a new SIM will it refresh everything ? And will I not get charged for anything like on my old phone and sim ?

[Cleoriff]

Hi @Nicole1 

To stop anyone buying games on your phone and you being charged for them, you need to CALL customer sevices and ask them to place a bar to Direct Bill debit on your device.

Best of luck and welcome to the forum

[MI5]

@Nicole1 

The new number should stop any subscription charges but you need to ensure your kids do not subscribe again.

Some help resource here Guide: Have you fallen for or been conned into a premium rate scam? What to do next here Guide: Tips to avoid unexpected charges on your bill and herewww.payforitsucks.co.uk

[TallTrees]

Hello @Nicole1 

Wow that is a bill! per month.

As Cleoriff says ring Customer Services

and put a Direct to Bill Bar straight away

on your phone. 

Good Luck! and best wishes TallTrees

[Martin-O2]

You have some great advice here from @MI5  and @Cleoriff  @Nicole1 but if you have any further questions please let us know.