Solved: Help with refund please?

Daffyduck2020 · ‎23-05-2023

Good evening

I returned my phone on the 10th of May and tracking shows the phone was received on the 11th of May. I have spoken with live chat who have also confirmed the phone has been received. The phone was returned within the 14 day cooling off period. Can someone please take a look into why I haven't received my refund please?

MI5 · ‎23-05-2023

@Daffyduck2020

On average it takes at least 3 weeks for O2 to process refunds.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

madasaf1sh · ‎23-05-2023

@Daffyduck2020

This isnt customer services, and we dont have access to anyones accounts, you will need to speak to the Sales Team on 0800 081 0255 they open at 8am in the Morning

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎23-05-2023

@Daffyduck2020

On average it takes at least 3 weeks for O2 to process refunds.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Daffyduck2020 · ‎23-05-2023

Oh okay, thank you. I'll give it another week.

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