Help with my tariff charges

[EDuggins]

Hi, I am currently on a £10 pay monthly Sim only tariff. I’ve just checked my bill statement and I’m actually being charged £10.53 for the tariff (plus an additional £2.60 VAT). Has anyone else had an increase in their tariff? (I switched to the new tariff only a few weeks ago). Not sure what the additional charge is as it does not fall under the VAT breakdown. Any ideas? Thank you!

[bigdavie88]

If you recently moved to a new tariff from a higher tariff to a lower one the bill you received will probably be a pro-rata bill however only way to confirm this for sure is to call o2.

[Cleoriff]

@EDuggins 

Vat is inclusive if on a consumer tariff, exclusive only on a business tariff.

If you need to contact O2, all numbers in this guide Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best number to call.