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Help with Customer Service

Bud
Level 1: Joiner
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I have just signed up to a new contract phone plan, I work for the nhs and now I need to apply my discount but as the current 02 system is not at 100% during this pandemic I cannot speak to someone in customer service to give them my nhs discount code, I also have been offered a new samsung active watch which I cannot claim. I hope the 30 days do not pass and I miss the window to claim. Has anyone any ideas on how to help. Thanks
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Bambino
Level 78: King of Kings
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Bambino
Level 78: King of Kings
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Message 2 of 5
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jonsie
Level 94: Supreme
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If You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808

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Message 3 of 5
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O2Stacey
O2 Support
O2 Support
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Hi @Bud 

You can add you O2 Open discounts by clicking on this link and following the instructions. https://www.o2.co.uk/open

Stacey slight_smile

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Bud
Level 1: Joiner
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thanks guys this link helped, although I didn't realise I had to wait until my tariff change completed to finalise the discount.thanks again
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