Help swapping from vodafone to o2

[Anonymous]

Hi all, so I have a vodafone number what i wish to change to o2. My current o2 number (with text and web tariff) and i do not wish to lose my tariff. I just want to simply swap this vodafone number so it becomes my new number on o2 (text n web). How do I do this? Or will I lose my text and web tariff? 

Also, is a puk code just numbers? When I rang vodafone they gave me an 8 digit number. Is this the correct code?

Thanks

[MI5 · Accepted solution]

You need a PAC from Voda and then you need to call 4445 and give it to O2 CS.
A PUK is something different and won't transfer your number.

[jonsie]

You won't lose your tariff by simply porting the number. As said you need a PAC not the PUK.

[Anonymous]

I rang vodaphone and said the pac/puk code. I said I wasn't sure what it was called so spelt 'p-a-c'. He gave me an 8 digit number 😕

so i go to o2 live help  "wrong code" so i go to live chat on vodafone "we can't give you your pac on live chat but i have these numbers for you to ring".. 

you know what, it doesn't matter! Not worth the hastle for a stupid phone number lol.

[Anonymous]

Thanks for the help though

[MI5]

Hmmm, I used Voda's live chat to get a PAC from them in the past - They must have changed policy now.....?

[Anonymous]

yes you are still able to get a PAC through the Vodafone live chat.

i suggest you try again so that hopefully you'll get through to someone different.

[Cleoriff]

Just checked the Vodaphone forum and copied this reply about pac codes

"The quickest way to get your PAC would be to pop into a Vodafone store or by using Live Help

Alternatively, this can be sorted by phoning 191"

[Cleoriff]

"The quickest way to get your PAC would be to pop into a Vodafone store or by using Live Help

Alternatively, this can be sorted by phoning 191"

[MI5]

I thought you could - maybe they use liveperson too

[Cleoriff]

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@MI5 wrote:
I thought you could - maybe they use liveperson too

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I removed the name of the guy who gave that response.... he was a Vodaphone forum moderator