Solved: Help please

Mollylouisa1610 · ‎11-12-2021

Am I able to cancel my airtime bill but still pay the device plan? As my phone is broken and not able to be used but I’m still willing to pay the device plan

MI5 · ‎11-12-2021

@Mollylouisa1610

Sorry, not possible.

You must pay the device plan first Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎11-12-2021

@Mollylouisa1610

Sorry, not possible.

You must pay the device plan first Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Help please

So then, this courier arrived

Bereavement Change of Name on Account Process

Laptop fault?

Being charged for an account that i didnt ask for

Arrears