Solved: Re: Help me

Alan1 · ‎28-11-2018

Just upgraded SIM won't work my previous phone was stolen so I just upgraded but can't use new sim

jonsie · ‎28-11-2018

Call customer service and ask them to remove the restriction on your account. It will still have the bar for lost/stolen on the replacement sim.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎28-11-2018

Call customer service and ask them to remove the restriction on your account. It will still have the bar for lost/stolen on the replacement sim.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Bambino · ‎28-11-2018

@Alan1 Please follow @jonsie's suggestion.

I DO NOT WORK FOR O2

Marjo · ‎29-11-2018

Hi @Alan1 welcome to our community! Sorry to hear that your phone was stolen. 😞 Let us know how you're getting on with this and if you need any further advice?

O2

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